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FAQ

Frequently Asked Questions

Can the same model only be used for a single package?
How long is the warranty?

Our warranty is usually 1 year.
Don’t worry, we will still pay attention to your usage after one year.😜

What after-sales services can be provided?

Dear, we have the following points for after-sales service🤝

Provide on-site debugging and maintenance (the purchaser needs to bear the travel expenses)

Remote conference communication

Discuss solutions to corresponding problems and send solutions by email

Are you a factory or a trader?

Dear, we are a large machinery R&D factory.
We have four production bases: Shanghai, Zhejiang, Chengdu, Foshan.
Our customers are all over the world,sincerely invite you to visit us. Just contact Claire and I will greet you at the door.👏

What should I do if I am worried about not being able to use the machine?

Dear, this question is very important.
First, we will provide the machine manual. And with English smart operation screen.
If you have any needs, we can arrange engineers to come to your home for guidance.💪

No.9881, Songze Rd, Qingpu Industrial Zone, Shanghai, China

+86-15216857107

+86-13611708591

yuhongyan@soontrue.com

If you’ve got great products your making or looking to work with us then drop us a line.

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FAQ

Frequently Asked Questions

Can the same model only be used for a single package?
How long is the warranty?

Our warranty is usually 1 year.
Don’t worry, we will still pay attention to your usage after one year.😜

What after-sales services can be provided?

Dear, we have the following points for after-sales service🤝

Provide on-site debugging and maintenance (the purchaser needs to bear the travel expenses)

Remote conference communication

Discuss solutions to corresponding problems and send solutions by email

Are you a factory or a trader?

Dear, we are a large machinery R&D factory.
We have four production bases: Shanghai, Zhejiang, Chengdu, Foshan.
Our customers are all over the world,sincerely invite you to visit us. Just contact Claire and I will greet you at the door.👏

What should I do if I am worried about not being able to use the machine?

Dear, this question is very important.
First, we will provide the machine manual. And with English smart operation screen.
If you have any needs, we can arrange engineers to come to your home for guidance.💪

No.9881, Songze Rd, Qingpu Industrial Zone, Shanghai, China

+86-15216857107 丨 +86-13611708591

yuhongyan@soontrue.com

If you’ve got great products your making or looking to work with us then drop us a line.

*
*
Submitting!
Submission successful!
Submission failed!
Email error!
Phone error!